Refund and Exchange Policy

At Lormonet, we value your satisfaction and trust in our products.

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Due to the nature of beauty and nail products, we follow a precise policy to ensure a safe and fair experience for every customer.

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For hygiene and quality reasons, returns and exchanges are accepted only in the specific cases outlined below.

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1) Cases Eligible for Return or Exchange

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A return or exchange request is accepted only in the following situations:

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\\\\\\\\t•\\\\\\\\tThe product arrived damaged or broken due to shipping.

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\\\\\\\\t•\\\\\\\\tThe received color is completely different from the one ordered.

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In these cases, please contact us within 30 minutes of receiving your order, attaching clear photos or a video showing the damage or color issue. This helps us process your request promptly and transparently.

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2) Non-Eligible Cases

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\\\\\\\\t•\\\\\\\\tProducts that have been opened, used, or had their original seal removed cannot be returned or exchanged.

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\\\\\\\\t•\\\\\\\\tRequests submitted after 30 minutes from receiving the order will not be accepted.

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\\\\\\\\t•\\\\\\\\tReturns are not accepted for items damaged due to misuse or improper storage by the customer.

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3) General Conditions

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\\\\\\\\t•\\\\\\\\tThe product must be unused and in its original condition and packaging.

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\\\\\\\\t•\\\\\\\\tAll requests are reviewed within 3 business days from submission.

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\\\\\\\\t•\\\\\\\\tIf approved, compensation will be made either by providing a replacement product or by refunding the amount to the original payment method within 7–14 business days.

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4) Contact

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For faster assistance, please contact our customer service team at:

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📧 [email protected]

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Shipping and Non-Receipt Policy

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Lormonet | لورمونيه

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At Lormonet, we strive to provide a premium shopping experience, which includes fast shipping and careful delivery tracking 🤍

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🚚 Shipping and Delivery

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Orders are processed and shipped within the specified timeframe and handed over to our approved shipping partners.
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Once the order has shipped, the shipping company is responsible for contacting the customer to finalize the delivery.
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❗ Non-Receipt or Failure to Respond

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If the customer fails to respond to the shipping company’s attempts to contact them or fails to receive the order within the specified period:

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The shipment will be canceled and returned to us by the carrier.
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Lormonet is not held responsible for the order once the shipping process has been successfully completed.
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💸 Refund Policy

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A full refund is not applicable if the delivery fails due to a lack of response or non-receipt by the customer.
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Only the product value will be refunded, after deducting the following:
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  Original shipping fees.
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  Return shipping fees.
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🔁 Re-shipping

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The order can be re-shipped upon the customer"s request.
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The customer must pay new shipping fees to have the order sent out again.
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✨ Note

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By completing an order through our store, the customer acknowledges and agrees to all the policies mentioned above.

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